Terms and Conditions

RESERVATIONS AND PAYMENTS

Full payment is required at the time of booking, to confirm the reservation.

Between 20th December- 15th January, 100% of the booking amount needs to be paid at the time of booking.

This website accepts payments in Sri Lankan Rupees (Rs/LKR) and/or United States Dollars (US$) only.

Please note that neither Aitken Spence Hotels Managements (Pvt) Ltd nor the Hotel owning Company it represents on this website will be liable for any exchange rate losses/gain due to any transactions/refunds processed, irrespective of customer’s credit/debit card currency.

Please note that the bank transaction fee will be non-refundable under any circumstances, for online reservations.

ROOM RATES

Room rates are inclusive of service charge and applicable government taxes.

Default Cancellation Policy

Cancellation Policy of the respective offer as indicated in the offer page and reservation voucher will be applicable.

In the event you do not utilize your reservation (no-show) or fail to cancel prior to the stipulated time period, there will be no refund granted.

For cancellations within the stipulated time period, please complete the cancellation request form and submit it for completion of request.

Peak Period Cancellation Policy (20th December – 15th January)

No Amendments or cancellations can be made. The reservations made are non-transferable. If canceled or amended, 100% of the total stay will be charged. However, please note that the transaction fee is non-refundable under any circumstances.

Child Policy

Children between the ages of 0 – 6.99, will be considered FOC, with an allowance of upto 02 children sharing room with parents

Children between the ages of 7 – 11.99, will be charged 50% of the adult meal rate, with an allowance of upto 02 children sharing room with parents

Children above the ages of 12 will be considered as adults

*Christmas Eve and New Years Eve supplements are 50% for children.

LEGAL TERMS
WEB SITE USER AGREEMENT

This Web Site is owned and operated by AITKEN SPENCE HOTEL MANAGEMENTS (PRIVATE) LIMITED, a company duly incorporated under the company laws of Sri Lanka, having its registered office at No. 305, Vauxhall Street, Colombo 2, in the Democratic Socialist Republic of Sri Lanka (hereinafter, as and when the context so requires, called and referred to as “AITKEN SPENCE HOTELS”).

By accessing and using this Web Site, you agree to be bound by the terms and conditions of use, set out herein below. The attached terms of online reservations will apply, when you make your reservations online and shall form part and parcel of this Agreement. The Principals of Data Protection of AITKEN SPENCE HOTELS is also annexed hereto for your reference.

TERMS AND CONDITIONS OF USE.

ONLINE RESERVATIONS
GENERAL TERMS & CONDITIONS

1. Scope: Aitken Spence Hotels Online

These General Terms & Conditions apply to reservations made personally using the worldwide Aitken Spence Hotels Web Site hotel reservation system. Reservations of more than five rooms may be made by sending a request to our reservations department. Reservations are binding, once the details have been confirmed.

2. Currency Conversion Policy