Warm greetings from Aitken Spence Hotels!
With every challenge comes a clean slate for growth and evolvement. Whether it is a personal challenge, a community encounter or a global concern, it is in our DNA to change, adapt and steer the course towards continuity.
As we continue to confront the challenges posed by the surprising intruder that has unsettled the world – COVID-19 – we are inspired by the many ways people have come together to adjust their lifestyles, support and encourage each other and innovate; all contributing towards flattening the curve and keeping afloat our economies.
This optimism is carried through at all our hotels and resorts, as we prepare to welcome you back, with open arms and heartfelt smiles. They say the strength of a person is best judged by the manner in which they face adversities; and our teams at all our resorts in Sri Lanka, Maldives, India and Oman are empowered to roll out a safe and memorable holiday for you and your guests.
The well-being of our guests and associates is of paramount importance. Collectively, the Company has taken stringent measures to enact elevated precautionary operational protocols that address heightened safety and health, to give our guests peace of mind regarding future stays. These protocols are based on international and local health and safety guidelines and have been enhanced by our in-house experts to provide you, a safe environment. Rest assured, we will actively monitor and evolve our solutions as necessary.
This document is a summary of our initiatives to inspire you, our valued and discerning partners, to book your future stays with us, and help us make your travel dreams come true.
Please note that mandatory daily temperature checks will be conducted for all guests and associates throughout their stay, at each outlet
Please note that our spas and gym facilities will remain closed in until further notice, as per Governmental instructions, excluding treatment facilities at Heritance Ayurveda
Our focus as a hospitality company with deep roots in the tourism sector has now been reformed to not only provide our guests with a holiday experience unlike any other, but also to include heightened focus on health and safety.
We will continue to place high importance on facilitating measures to ensure optimal health and sanitary conditions. The outlined initiatives in this document will be actively monitored and evolve as and when necessary, in lieu of our continued focus on health and safety.
In these globally uncertain times, we cohesively believe that it is our collective unity and fight against the pandemic that would support the international movement of mitigating the spread of COVID-19.
We applaud global health care professionals for their service, and we look forward to a brighter and more sustainable future, for all of us and our future generation.
We look forward to welcoming you back to our resorts, soon, with our traditional hallmark hospitality and personalised service to celebrate authenticity in travel.
See you soon!