
A 50% advance is required at the time of booking. The remaining balance is to be paid by cash/credit card on departure from the Hotel.
This website accepts payments in Sri Lankan Rupees (Rs/LKR) and/or United States Dollars (US$) only. Please note that neither Aitken Spence Hotels Managements (Pvt) Ltd nor the Hotel owning Company it represents on this website will be liable for any exchange rate losses/gain due to any transactions/refunds processed, irrespective of customer’s credit/debit card currency.
Room rates are inclusive of service charge and applicable government taxes.
Default Cancellation Policy (for hotels except Heritance Ayurveda Mahagedara) For the cancellation policy of Heritance Ayurveda Mahagedara click here.
Peak Period Cancellation Policy (20th December 2015 – 15th January 2016)
Cancellation Policy for Heritance Ayurveda Mahagedara
Cancellation Policy – Period from 01/05/2015–31/10/2015
Cancellation Policy – From 01/11/2015 –15/12/2015 and 01/03/2016– 30/04/2016
Cancellation Policy – Period from 16/12/2015 – 28/02/2016
* Any cancellation during the stay will be charged in Full.
Click here to Submit a Cancellation Request Form
Child Policy
*Christmas Eve and New Years Eve supplements are 50% for children.
The rates will be calculated upon the mileage and the given rates are one way transfer rates (pick up or drop).
This Web Site is owned and operated by AITKEN SPENCE HOTEL MANAGEMENTS (PRIVATE) LIMITED, a company duly incorporated under the company laws of Sri Lanka, having its registered office at No. 305, Vauxhall Street, Colombo 2, in the Democratic Socialist Republic of Sri Lanka (hereinafter, as and when the context so requires, called and referred to as “AITKEN SPENCE HOTELS”).
By accessing and using this Web Site, you agree to be bound by the terms and conditions of use, set out herein below. , The attached terms of online reservations will apply, when you make your reservations online and shall form part and parcel of this Agreement. The Principals of Data Protection of AITKEN SPENCE HOTELS is also annexed hereto for your reference.
This Web Site is owned and operated by AITKEN SPENCE HOTEL MANAGEMENTS (PRIVATE) LIMITED, a company duly incorporated under the company laws of Sri Lanka, having its registered office at No. 305, Vauxhall Street, Colombo 2, in the Democratic Socialist Republic of Sri Lanka (hereinafter, as and when the context so requires, called and referred to as “AITKEN SPENCE HOTELS”).
By accessing and using this Web Site, you agree to be bound by the terms and conditions of use, set out herein below. , The attached terms of online reservations will apply, when you make your reservations online and shall form part and parcel of this Agreement. The Principals of Data Protection of AITKEN SPENCE HOTELS is also annexed hereto for your reference.
1. ACCEPTABLE USE
You may use this Web Site in accordance with these terms and conditions for lawful and proper purposes complying with all applicable laws, regulations and codes of practice in Sri Lanka or other jurisdictions from which you are accessing the Web Site.
In particular you agree you will not
2. COPYRIGHT AND RESTRICTIONS ON USE
All trade marks, service marks, copyright, database rights, and other intellectual property rights in materials on this Web Site as well as the organization and layout of this Web Site together with the underlying software belong to Aitken Spence Hotels or its licensors. The trade mark, service mark and logos of Aitken Spence Hotels and its licensors must not be used, modified or adapted in any way without the prior written authorization. The material on this Web Site and the underlying software codes may not be copied, modified, altered, published, broadcast, distributed, linked to another WebSite, sold or transferred whole or in part without an express written permission. However, the information contained here may be downloaded, printed or copied for your personal non-commercial use.
3. DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY
4. MODIFICATION OF TERMS
Aitken Spence Hotels may make improvements and/or changes in the products, services and prices described in this Web Site at anytime without notice. Changes are periodically made to the Web Site. Aitken Spence Hotels may amend these terms by posting the amended terms on this Web Site. Continued use of this Web Site following such changes shall constitute your acceptance of such changes.
5. AGE AND RESPONSIBILITY
You represent you are of sufficient legal age to use this Web Site and you possess the legal right and ability to enter into this Agreement and use this site in accordance with all of the applicable terms and conditions and create binding legal obligations for any liability you may incur as a result of the use of this Web Site under your name or account including, without limitation, all use of your account by others including minors living with you.
6. PRIVACY POLICY
Aitken Spence Hotels is using a secured Web Site for transaction of personal data communicated. We do not capture personal information without your knowledge or your permission. You will only be asked to provide personal information when you are taking advantage of this site’s interactive products and services.
7. FEEDBACK
Aitken Spence Hotels is free to use, reproduce, disclose and or distribute the information, ideas, know-how in your feedback to others without limitation and for any purpose whatsoever.
8. OTHER TERMS
This Agreement constitutes the entire terms governing your access to dealings with and use of this Web Site. Separate arrangements may attach to products or services you obtain, purchase or use from the site. You can find details of these terms under those particular products or services, or from the service providers.
9. GOVERNING LAW
The laws of the Democratic Socialist Republic of Sri Lanka govern the use of this Web Site and you irrevocably submit to the non exclusive jurisdiction of the courts of Sri Lanka. Aitken Spence Hotels reserves the right to bring proceedings against you in the country of your residence.
The Aitken Spence Hotels takes the protection of your privacy and your personal data very seriously. We would therefore like to explain what data we collect, what we use it for and how we protect your data. These data protection principles do not apply to Websites that may be accessed by clicking on hyperlinks on main web pages.
1. General information on data protection and the purpose of data storage
What data do we collect?
Reserving
Whenever you make a hotel reservation using Aitken Spence Hotels Web Site, we collect the data that we require to make the reservation, particularly your name, telephone number and e-mail address (“contact details”), as well as your arrival and departure dates, the name of the hotel and the type of room reserved (“reservation details”).
Contact
General questions may be addressed to us using the Contact field. In order to be able to process your enquiries, we collect your contact details. This data is deleted again once the enquiry has been dealt with.
Who gets my data?
Whenever you make a reservation using Aitken Spence Hotels Web Site, your reservation details are passed onto your chosen hotel to enable the reservation to be made. Apart from this, your data is not passed on to any third parties. Under no circumstances will Aitken Spence Hotels Web Site sell or lend out your contact details. In exceptional circumstances, legal regulations, judicial or official orders may require us to hand data over to the relevant authority or court. However, this is only undertaken within the framework of our legal obligations.
2. Information on data protection
How safe is it to transfer data to Aitken Spence Hotels Web Site?
All data you provide to Aitken Spence Hotels Web Site is encoded and transmitted using the SSL (Secure Sockets Layer) protocol. This is a tried-and-tested system used by browsers the world over to encrypt data automatically before transmitting it to the intended recipient.
How secure is my data on the Aitken Spence Hotels Web Site database?
We apply Aitken Spence Hotels Web Site’s strict safety standards for our database and Internet server in order to provide effective protection against loss, misuse, divulgence, alteration and deletion of and unauthorized access to your data.
3. Cookies
What are cookies?
Cookies are small pieces of information that your browser stores on your computer’s hard disk. They simplify reservation by automatically calling up frequently used data on sites you have already visited. You can set your computer to not store any cookies on your computer. However, this may prevent you using some of the functions we offer.
Questions
You may ask to see your stored personal data at any time. You also have the right to correct, delete or (in the case of incorrect data) bar such data. Contact details should be amended under Aitken Spence Hotels Web Site. However, contractual and/or legal regulations, particularly those relating to accounting and payment, may prevent certain data from being deleted.
1. Scope: Aitken Spence Hotels Online
These General Terms & Conditions apply to reservations made personally using the worldwide Aitken Spence Hotels Web Site hotel reservation system. Up to twofive rooms may be reserved online. Reservations of more than two five rooms may be made by sending a request to our reservations department. Reservations are binding, once the details have been confirmed.