Terms & Conditions

The terms and conditions mentioned herewith are applicable for reservations made on the worldwide Heritance Hotels website hotel reservation system. This includes reservations at Heritance Aarah. These terms and conditions do not apply to travel agent or operator bookings; for which the applicable policies and procedures will apply.

Reservations may be made by an individual or party for minimum one (01) to maximum 10 rooms. To reserve over 10 rooms, please write to res.aarah@heritancehotels.com.

Reservations once confirmed, are binding.

Flexible travel for a hassle-free experience

We remain committed to creating an inspired travel experience for you, our valued guests.

Cancellation Policy

If you are unable to travel or utilize the accommodation and services previously confirmed via email, cancellation fees may apply.

A change in the length of stay or dates of your reservation is considered a revision. Revisions are subject to availability and rate changes; and may also constitute a cancellation. In case of the shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit is to be refunded (at the discretion of the Management), please note that any credit card surcharge or currency fluctuations are unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:

Stay Period 2025

Non-Refundable Policy

If a non-refundable offer is booked, the resort will incur a cancellation fee of 100% of the total room charges.

Prepayment Policy

The total room charge will incur at any time after booking.

Early departures or no-shows

A fee equivalent to 100% per night plus taxes for early departures applies. In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay plus taxes and one-way transfer will be incurred. Early departures or cancellations due to inclement weather are fully chargeable.

Payments

The resorts accept payments only in Cash (USD / Euro) or with Credit Card (Visa / MasterCard / AMEX). Other payment methods such as union pay are also accepted for in-resort payment only. cheques will not be accepted.

Please present the same credit card used to guarantee your booking when checking-in / making payment at the resort. If you are making payment using another cardholder’s credit card, please contact the property as the property shares the required documentation for same.

Environmental Tax

A special environmental tax (Green Tax) of USD 12, per person, per night will be charged for arrivals. This will be collected upon arrival.

Travel Insurance

All resorts reserve the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions, and cancellation policy.

Rate changes

Please be advised that service charges, fees and taxes are subject to change at any time without prior notice in accordance with the law. The prevailing tax rates at the time of stay will be charged.

Arrival and Departure

Check-in time

Check-in time at the resorts is at 14.00 hrs/02.00 p.m. Early check-in is subject to availability on the date of arrival and may include additional charges.

Checkout time

The checkout time at the resorts is 12.00 hrs/12.00 noon. Late checkout is subject to availability and payments.

Arrival Information

Our Airport Representatives will welcome guests at the arrival terminal in the Airport where they will be holding the resort’s sign board. They will guide you to the appropriate transfer vessel to begin your journey to the resort.

Our counter number in the airport is counter B-3.

Transfers

Seaplane Transfers:

For the health and safety of our guests and associates, the resort do not allow guests to utilize transfers which do not belong to the resorts. Please note that the transfers will only be arranged on a combined basis.

Please note that the seaplane will only fly during daylight hour.

The transfers are made by a third-party vendor and is subject to their terms and conditions.

• If your flight arrives before 15.30 hrs/03.30 p.m., transfer to the resort will be arranged the same day
• If your flight arrives after 15.30 hrs/03.30 p.m., you will need to make arrangement for an overnight stay in Malé
• If your flight departure is prior to 09.10 hrs/a.m., you will need to make arrangement for an overnight stay in Malé
• Seaplane transfers will not take place during adverse weather conditions

There will be a waiting time of up to three hours for seaplane transfers. This may vary depending on weather and other external conditions. During such times, guests will be accommodated at the Heritance Aarah Lounge.

Transfer costs are subject to change without notice, based on vessel provider.

Due to severe weather conditions, if a guest cannot be transferred to the resort from Malé (only), the resort will relocate the guest in the city in a tourist accommodation, based on availability.

Transfer timings and duration mentioned in any and all collateral are approximate; and may change due to conditions such as weather, tides, rough seas, etc.

Domestic + Speedboat Transfers:

Heritance Aarah can be reached with convenient domestic flights to the nearest local airport. From there, a seamless transition awaits as you embark on a speedboat journey to the island.

Upon arrival at the local airport, our alternative airport representative will guide you to the Domestic Flight Check-in counters and the service provider will arrange the lounge facility along with selection of light snacks, tea, coffee and refreshing juices for our domestic clients.

Luggage Transfer

For seaplane transfers, on occasion, luggage may not be transported on the same flight as the passenger. It may be forwarded on a later flight or via speedboat.

Luggage allowance for seaplane transfer is 20 kg for main luggage and 5 kg for hand luggage per person. Guests may incur additional charge for excess luggage.

Disclaimer

Please note that transfers mentioned above are conducted by a third-party supplier. The resort cannot be held liable for loss or damages of any item.

The resort cannot be held responsible for disruptions, delays or cancellations of transfers as a result of adverse weather conditions, such as (but not limited to) unsuitable tides, sea conditions, weather patterns. Cost incurred due to such incident are non-refundable.

Other Information

Child and Infant Policy

Junior guests under the age of six (5.99) years are considered ‘Infants’, while those between the ages of six (6) and eleven (11.99) years are considered ‘Children’.

Subject to the maximum occupancy applicable by room, child rates will apply for accommodation. Appropriate child rates in accordance with the resort will also apply for transfers, special F&B events and other.

Celebration Benefits

• To be eligible for Anniversary Benefits, at the time of booking, the wedding certificate copy must be submitted and the travel should apply to the anniversary date.
• To be eligible for Honeymoon Benefits, at the time of booking, the wedding certificate copy to be submitted and the travel should be within 6 month from date of marriage.
• To be eligible for Birthday Benefits, at the time of the booking a request should be made. The date will be validated with the provided personal details and the travel date should apply to the Birthday.

Minimum age

There must be at least one guest of minimum 18-years of age, with a valid credit card, present upon check-in at the resort. This guest must be holding the payment for the travelling party against this credit card.